Volume:1 Page 1 2  Website:ITDefenses.com  Subscribe  UnSubscribe  JUNV31 2022

By Chris Thiergartner

With a managed service provider (MSP), your business expects tech support, infrastructure monitoring, and maintenance. Did you know vendor management is another service you can entrust to these IT experts?

You have vendors - lots of them - probably more so now that your work environment has gone hybrid. Yet managing all your vendors can be challenging. Different departments may even have their own vendor relationships.

Without vendor management, there's no one bridging the siloes. No one ensures cost savings while improving efficiency and productivity.

What is vendor management?

Vendor management centralizes the oversight of different vendors. If each department contracts on its own, you can't take advantage of economies of scale, and you may also suffer from inefficiencies and inconsistencies.

Each vendor may have different processes, services, and price points, yet no one is managing vendor partnerships to see how they impact your bottom line.

Turn to your MSP for expert analysis and oversight of vendors. An MSP can:

    tackle contract transactions;

    implement the changes;

    seek data integration;

    avoid possible compliance implications;

    find greater efficiencies;

    save you money by identifying duplication or finding more competitive bids;

    increase the visibility of vendor sourcing, management, and payment.

What does MSP vendor management include?

Say you want a new Web host. You'll spend time identifying vendors, researching possibilities, and deciding who gets your business. Then something goes wrong. Now, you need to get in touch with that vendor to troubleshoot. Plus, you'll always need to manage that relationship and keep up with payments.

Now, multiply that effort by the many different vendors you have. You likely have antivirus solutions, broadband internet, disaster recovery, and off-site backup vendors, as well as partners providing email security, hardware maintenance, telecommunications, and Web hosting. Different offices or departments might even contract with separate vendors for these services.

Your MSP can provide added value by streamlining your vendor management. A technology- and vendor-neutral MSP can look for the best solutions for your business goals. The MSP's goal is to find the right alignment with your objectives. That's where they add the most value to you as a customer.

An MSP may use vendor management software to track and measure. This supports more informed decision-making. Plus, it can automate processes such as expense management, requisitioning, payments, and reporting.

Positively impact your bottom line

Drawing on experience with a variety of vendors, the MSP can simplify your supply chain. The MSP may be able to leverage preferred relationships to negotiate better rates.

Plus, their experts are up to date on the ins and outs of supporting those vendor offerings. Say there is an issue with email security. There could be a faster resolution if the vendor talks to an informed tech professional; that's easier than a harried accountant who doesn't know an SPF from a DKIM or a DMARC (and shouldn't need to).

Let our experts handle your vendor management to centralize and simplify these relationships. Work with the best people and the right technology, and enjoy a better return on investment. Contact us today at 513-275-9712 or EMAIL:Fred or Chris.

By Chris Thiergartner

Standard systems on the market may not be able to meet specifications that are demanded by your company’s applications. In addition, the service and support on the systems may require proprietary parts to make the repair.


Once the warranty is up, trying to find parts and service may become a big issue. My brother and I have been building custom computers since the 1980s and have the knowledge and experience to configure your system and allow it to perform at its peak for many years.

Long System Life

ITDefenses can supply system boards that have long life support. It's not unusual to see system boards that have not changed in 5 or even 10 years, but are still available. These type of systems are meant for companies that require systems that don't change since the applications being used must be supported by trained staff.

The initial cost can be higher, however, keeping standardized base systems available keeps cost lower overall and makes service and support much easier to provide. This is especially important when your company may be shipping pre-configured systems out world-wide, and service is critical to keeping your business running.

ITDefenses can help you target the correct system for your business. As you may know, notebook computers have become a large part of many businesses due to their size and portability.

We specifically recommend the use of Lenovo based notebook computers because of their proven quality and serviceability. When it comes to servers, desktop computers, and gaming workstations, ITDefenses can specify the correct components in order to lower the cost and extend the life of each system.

Name Brand Proven Components

The use of name brand components such as ASUS, Corsair, SuperMicro, Gigabyte, Intel, AMD, will also get you the best price to performance ratio, (or bang-for-the-buck) than other stock systems.

ITDefenses specifically keeps away from low-cost, low-quality system boards that only look at a one-year or less life span warranty.

Extended Service Life

Knowing what components do not meet our specifications can keep custom built systems out of trouble. This is one of the main reasons to get a custom-built computer. This means you pay the lowest price per performance stat in terms of case, video card, hard drive capacity, RAM and processor speed. In addition, the components used inside a custom-built system are different than pre-packaged systems.

3-Year Onsite or Depot Warranty

In shopping for computers you may only see a 90-day, 6-month or 1-year warranty for systems on the market today. ITDefenses gives a 3-year depot or site warranty for every custom built system. Certain power-supplies have a 10-year manufacturer warranty which helps keep systems running beyond the original manufacturers and ITDefenses warranty, and since they are off-the-shelf standard it keeps repairs simple.

Demo System Available

ITDefenses can provide a demo system built to order for initial testing. A 30-day period is given for demo systems when you need to roll out 10 or more systems. There is no cost for the trial period system use.

Using custom built systems can give you much more than the 3-year life expectancy of most name brand systems. Many servers and workstations that we sold over 10-years ago are still running strong and are maintained by ITDefenses to this day

Plug-and-Go Ready

Since each system is custom built, it means that when it is delivered to your office, plant, warehouse or home it will be ready to plug-and-go! Custom built systems can give you the control of cost, service and life of systems by controlling every aspect of your systems.

Get A Quote Today

To view the current systems available, check our website View Custom Built Systems

Experienced Help via EMAIL or Phone

Want help on whether or not you should consider a custom-built system? Phone today at 513-275-9712 or EMAIL:Fred or Chris.